1. Introduction & Scope
One Expect (oneexpect.net) takes your privacy extremely seriously. This Privacy Policy is designed to inform you — what data we collect, why we collect it, how we use it, and under what circumstances it may be shared with third parties.
This policy applies automatically whenever you visit the One Expect website or app, create an account, play games, or use any of our services. Continued use of the platform constitutes your agreement to this policy.
This Privacy Policy is One Expect's Terms & Conditionsas a supplement to. Both documents should be read together.
One Expect believes privacy is a fundamental right. We therefore collect only the minimum data required for legitimate business purposes — nothing more.
2. What Information We Collect
One Expect collects user information in several ways. The details are outlined below:
Information You Provide Directly:
- Name, date of birth, gender
- Mobile number and email address
- National ID / Passport Number (for KYC verification)
- Payment method details (bKash number, last 4 digits of card number)
- Account login credentials
Automatically Collected Information:
- IP address & device type
- Browser type and operating system
- Platform activity logs (login times, game history, bet records)
- Cookies & session data
- Location Information (Country Level)
One Expect never collects or stores your full card number, CVV, PIN, or banking password. Never share this information with anyone.
3. Purpose of Data Collection
One Expect collects each piece of data for a specific purpose. Collecting data without a clear purpose goes against our policy.
| Data Type | Purpose of Collection | Legal basis |
|---|---|---|
| Identity Information | Account creation & KYC verification | Compliance |
| Payment Information | Deposit & Withdrawal Process | Compliance |
| Gaming History | Responsible Gaming & Analytics | Legitimate Interest |
| Device / IP Information | Security & Fraud Prevention | Legitimate Interest |
| Cookie data | Experience improvement & analytics | Consent |
4. How Your Information Is Used
One Expect uses your information only for specific, defined purposes. We never sell your data to advertising companies or use it for unrelated purposes.
- Account management: To ensure secure registration, login, and account protection.
- Payment Processing: To ensure deposits and withdrawals are completed successfully.
- Customer support: To resolve your issues quickly and efficiently.
- Security: To detect and prevent fraud, hacking, and illegal activities.
- Personalization: To recommend games and offers tailored to your preferences.
- Marketing: To send you promotional emails or SMS only with your consent.
- Legal obligation: To meet regulatory authority requirements.
To opt out of marketing communications, simply notify the One Expect support team. Your preferences will be respected.
5. Sharing Information with Third Parties
One Expect does not sell your data — that is our core commitment. However, in certain limited circumstances, your information may be shared with trusted partners:
- Payment Provider: Payment partners such as bKash and Nagad receive only the information required to complete transactions.
- Game Software Provider: Providers such as Pragmatic Play and Evolution receive only gaming session data.
- KYC verification agency: Approved third parties for identity verification.
- Regulatory & Law Enforcement Authorities: Upon request by authorities under a legal obligation.
- Cloud service provider: For data hosting and backup purposes.
All third-party partners are required to comply with One Expect's strict confidentiality agreements. Any breach of these agreements results in immediate termination of the partnership.
6. Cookies & Tracking Technologies
One Expect uses cookies and similar technologies to enhance your platform experience. Cookies are small data files stored in your browser.
The types of cookies we use:
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Performance Cookies: Measures how quickly the platform loads.
- Functionality Cookies: Remembers your language and theme preferences.
- Analytics cookies: To understand which features are being used most.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent One Expect from functioning correctly.
7. Data Protection Measures
One Expect employs industry-leading security measures. We maintain multiple layers of protection to keep your data safe.
- SSL/TLS 256-bit encryption: All data between your browser and our servers is encrypted.
- Data-at-Rest Encryption: Data stored in the database is also encrypted.
- Two-Factor Authentication (2FA): An additional layer of security on your account.
- Firewall & DDoS Protection: Server-level protection against cyberattacks.
- Regular Security Audits: Third-party penetration testing.
- Access control: Staff can access data only when required for their specific role.
In the event of a data breach, One Expect will notify affected users within 72 hours and take all necessary steps.
8. Data Retention Period
One Expect retains your data only for as long as necessary — keeping it longer than needed goes against our policy.
- Active Account Information: Retained for the duration your account remains active.
- Financial transaction records: 5–7 years as required by law.
- KYC documents: 5 years after account closure (regulatory requirement).
- Customer support conversations: 2 years.
- Marketing Consent Records: Until consent is withdrawn.
When you request account closure, One Expect fulfils all legal retention obligations and then securely deletes your remaining data.
9. Your Data Rights
One Expect believes you should have full control over your own data. That is why we provide you with the following rights:
- Right to Access: You can request to see what information we hold about you.
- Right to Rectification: You may correct any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data where no legal retention obligation applies.
- Right to Restrict Processing: You may restrict the use of your data for specific purposes.
- Right to Portability: You can export your data as a file.
- Right to object: You may opt out of marketing communications at any time.
To exercise any of your rights, please contact the One Expect support team. Requests are typically responded to within 30 days.
10. Children's Privacy Protection
One Expect strictly prohibits the use of its platform by anyone under the age of 18. We never knowingly collect data from minors.
If a parent or guardian discovers that their minor child has created an account on One Expect, please contact our support team immediately. We will promptly close the account and delete any collected data.
One Expect verifies age at the point of registration. However, we urge parents and guardians to stay aware of their children's device usage.
11. Privacy Policy Updates
One Expect may update this Privacy Policy when necessary. After each change, we will update the "Last Updated" date at the top of the page.
You will be notified of any significant changes via your registered email or through a notice on the platform. Continued use of the platform after such changes will be considered acceptance of the updated policy.
We recommend checking this page regularly. Previous versions are kept in the archive.
12. Privacy Contact Information
For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact the One Expect Data Privacy Team.
- Email: [email protected] (general enquiries)
- Live Chat: 24/7 support on the One Expect website
- Response Time: 24–48 hours for general inquiries; up to 30 days for data rights requests
If we are unable to resolve your complaint to your satisfaction, you have the right to lodge a complaint with an international data protection authority.
Why One Expect? Is your data safe?
We don't just talk — we deliver. One Expect's security measures meet the highest standards in the industry.
End-to-end encryption
Every transaction and data transfer on One Expect is encrypted with 256-bit SSL — bank-grade security you can rely on.
Your Data Is Never Sold
One Expect never sells your personal information to advertisers or third parties. This is our core commitment.
Stay in control
You have the full right to view, correct, or delete your data. At One Expect, your data belongs to you.
Regular Security Audits
An independent third party audits and certifies One Expect's security systems annually.
Minimal Data Collection
One Expect collects only what is necessary — no unnecessary information is ever requested. This is our commitment to transparency.
Dedicated Privacy Support
For any privacy-related questions or requests, One Expect's dedicated team is always ready to help.